If you are still within your 30-day cooling-off period, you can return your purchase free of charge.
If you choose to return an order placed via the webshop, you can easily arrange this via the following link: https://mae.returnless.com
If you placed an order via Bol.com, you can easily register your return via: https://bol-mae.returnless.com
By clicking on the link, you can enter your order number and email address. A return label will then be sent to your email address, which you can affix to the package. The package is then ready for shipment and can be dropped off at a shipping point.
Once we have received the package in good order, it will take 1 to 2 weeks for us to process it, and you will receive the refund to your bank account within two business days.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure it is well packaged upon return.
I provided an incorrect delivery address!
Accidentally provided an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.
We take great care to deliver your order as quickly as possible. Orders placed on weekdays before 11:00 PM are usually shipped the same day. However, we cannot always meet this, sometimes products are out of stock and then the delivery of your order may take a little longer. An indication of the delivery time is stated on the product page. Should we fail to meet this delivery time for any reason, we will, of course, inform you of this as soon as possible.
We cover the shipping costs within the Netherlands entirely. Delivery is handled by DHL's parcel service. In general, delivery will take place on the next business day between 9:00 AM and 10:00 PM. Unfortunately, we cannot guarantee the exact delivery time.
Delivery time NL: approx. 1–2 days
Delivery time BE: approx. 1–2 days
Delivery time DE: approx. 2–4 days
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else occurs that allows you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years after the delivery of the goods. You may have additional rights under Dutch law.
If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is at least two months. In certain circumstances, a period longer than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.
Complaints
It can always happen that something doesn't go quite as planned. We are happy to look into it with you and help you. You can reach us by email at info@maeofficial.com.