Cooling-off period/returns
If you are still within your 30-day cooling-off period, you can return your purchase free of charge.
If you choose to return your order that you purchased via the webshop, you can easily arrange this via the following link: https://mae.returnless.com
If you placed an order via Bol.com, you can easily register your return via: https://bol-mae.returnless.com
If you click on the link, you can enter your order number and email address. A return label will then be sent to your email address, which you can stick on the package. The package is then ready for shipment and can be taken to a shipping point.
Once we have received the package in good order, it will take 1 to 2 weeks for us to process it, and you will receive the refund to your bank account within two working days.
If the product is damaged or the packaging is more damaged than necessary to try out the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure that it is well packaged when returned.
I entered an incorrect delivery address!
Accidentally entered an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.
We carefully do our best to deliver your order to you as quickly as possible. Orders placed on weekdays before 11:00 PM are generally shipped the same day. However, we cannot always fulfill this, sometimes products are not in stock and then the delivery of your order may take a little longer. An indication of the delivery time is stated on the product page. If for any reason we cannot meet this delivery time, we will of course inform you as soon as possible.
We cover the shipping costs within the Netherlands entirely. Delivery is handled by PostNL's parcel service. Generally, delivery will take place on the next working day between 9:00 AM and 10:00 PM. Unfortunately, we cannot guarantee the exact delivery time.
Delivery time NL: approx. 1–2 days
Delivery time DE: approx. 2–4 days
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.
If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.
Complaints
It can always happen that something doesn't go quite as planned. We recommend that you first make any complaints known to us by emailing info@maeofficial.com.