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Frequently Asked Questions

Below are the answers to the most frequently asked questions. Please see if your question is among them. We are happy to help!

What if I am not satisfied?

If you are not satisfied, you can make use of our 30-day cooling-off period. If you are still within your 30-day cooling-off period (from the order date), you can return the hairdryer free of charge. Please note: the hairdryer must be returned in its original packaging and without signs of use. As soon as we have received the hairdryer in good condition, you will receive a refund to your bank account.

Would you like to return your hairdryer within the 30-day cooling-off period? You can easily register via this link: https://mae.montareturns.com/

If you click on the link, you can enter your order number and email address. A return label will then be sent to your email address, which you can stick on the package. The package is then ready for shipment and can be dropped off at a shipping point. Once we have received the package in good condition, it will take 1 to 2 weeks for us to process it, and you will receive the money back in your bank account within two business days.

Is there a warranty?

In addition to our 30-day cooling-off period during which you can return the hairdryer free of charge, we also offer a two-year legal warranty. If your hairdryer becomes defective, you can fill out our warranty form, after which we will process it. We will make a decision within two business days and inform you of the outcome. Customer service is our top priority. We are always there for you if you have problems with the hairdryer or have other questions.

If you experience a defect with the hairdryer, you can contact us by sending a message via the website or by emailing info@maeofficial.com. We will then help you as soon as possible by sending you the warranty form. We are happy to assist you further.

I want to return my package, how do I do this?

• Would you like to return your hairdryer within the 30-day cooling-off period? You can easily register by clicking here. When you click on the link, you can enter your order number and email address. A return label will then be sent to your email address, which you can stick on the package. The package is then ready for shipment and can be dropped off at a shipping point. Once we have received the hairdryer in good condition, you will receive a message, and the money will be refunded to your bank account within two business days.

• If your hairdryer is defective, you can send us a message via the website. We will then process the warranty and provide you with further instructions for potentially sending in the hairdryer.

• Did you order the hairdryer via bol.com? Then you can make use of bol.com's 30-day cooling-off period. To do this, you can request a return label in your (order) account on the bol.com website. You can also send us a message via bol.com, where we can help you further.

When can I expect my package?

Your package will be shipped via PostNL. If you placed an order today, you will almost always receive it the next day. This may sometimes vary, depending on PostNL.

Do you still have a question?

Feel free to get in touch, we always respond within 2 business days.

Email: info@maeofficial.com
Tel: 085 401 9376 (Mon-Fri: 09:00-17:00)

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