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Frequently Asked Questions

Below are the most frequently asked questions answered. Take a look to see if your question is among them. We are happy to help!

The hair dryer is basically suitable for any hair type. Through the different attachments you can bring your hair in the desired model. Do you have straight or curly hair and want to get it nice and smooth like a real blowout? Then you can use the soft blow-dryer brush. Do you want to create curls? Then you can use the Airwrap head pieces, turning left or right.

With new technology, the vortex of the curling iron automatically attracts the hair and wraps it around the attachment, giving your hair a beautiful curly shape. As a result, you don't have to awkwardly twist the hair around the curling iron piece by piece yourself. However, if you have a lot of hair, you will as expected spend longer styling your hair than if you have less hair. Also, with (very) short hair, the hair dryer will have more trouble wrapping the strands of hair around the attachment. The same is true with an old-fashioned curling iron.

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The hair dryer has three modes. These three modes cause a difference in temperature. They do not cause a difference in the amount of air being blown. Each setting blows the same amount of air. The temperatures increase from warm to hot.

Position 1 is 35°C

Setting 2 is 65°C

Setting 3 is 95°C

The hair dryer has a total of three different modes. These three modes all have different temperatures, increasing from warm to hot. The first setting has a temperature of about 35℃. This is the coldest temperature the hair dryer can reach.  

Hair dryer results depend on several factors. These factors contribute to whether the result of the hair dryer is long lasting. One of these factors is the thickness and heaviness of the hair. If you have very heavy and thick hair, the curls fall out faster than if you have lighter hair. It also depends on what temperature you used and what model you went for. The heads of the hair dryer all give different results. In general, curls stay longer when a hotter temperature is used. We also recommend using hair mouse when styling the hair. This can make the curls last longer. Of course, the weather condition also has something to do with this. If there is a heavy storm or rain, the curls can sag faster. This is actually the same as with most curling and straightening irons.

Generally, the curls last for a long time, about 24 hours, depending on different factors and circumstances. If the result is not as desired you can use the 30-day cooling-off period.

If you are not satisfied, you can use our 30-day cooling-off period. If you are still in your 30-day reflection period (from the order date), you can return the hair dryer free of charge. Please note that the hair dryer must be returned in its original packaging and without user marks. Once we have received the hair dryer in good order, your money will be refunded to your bank account.

Would you like to return your hair dryer within the 30-day return period? If so, you can easily sign up through this link: https://mae.montareturns.com/ 

If you click on the link you can enter your order number and e-mail address. A return label will then be sent to your e-mail address, which you can stick on the package. The package is then ready for shipment and can be taken to a shipping point. Once we have received the package in good order, it will take 1 to 2 weeks for us to process it and you will be refunded to your bank account within two business days.

 

In addition to having a 30-day cooling-off period during which you can return the hair dryer free of charge, we also offer a two-year legal warranty. If your hair dryer breaks down, you can fill out our warranty form, and we will deal with it. Within two working days we will make a decision and inform you about the outcome. Customer service is our number one priority. We are therefore always ready for you if you have problems with the hair dryer or other questions.

If you experience a defect in the hair dryer, please contact us by sending a message through the website or emailing info@maeofficial.com. We will then help you as soon as possible by sending the warranty form to you. We will be happy to help you.

  • Would you like to return your hair dryer within the 30-day return period? Then you can easily sign up by click here. If you click on the link you can enter your order number and e-mail address. A return label will then be sent to your e-mail address, which you can stick on the package. The package is then ready for shipment and can be taken to a shipping point. When we have received the hair dryer in good order, you will be notified and you will receive the money back into your bank account within two working days.

 

  • If your hair dryer is defective please send us a message via the website. We will then handle the warranty and give you further instructions on how to possibly send the hair dryer. 

 

  • Did you order the hair dryer via bol.com? Then you can use bol.com's 30-day return policy. To do this, you can request a return label in your (order) account on bol.com's website. You can also send us a message via bol.com, where we can help you further.

Your package will be shipped via PostNL. If you order the package today, you will almost always receive it the next day. This may sometimes vary, this depends on PostNL.

We would like to let you know that we have recently expanded our shipping area and are now shipping to Belgium from our website. We are excited to serve our customers in Belgium and look forward to the opportunity to reach even more people with our products.

Do you have another question?

Feel free to get in touch we always respond within 2 business days.

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Tel: 085 060 2812 (Mon-Fri: 09:00-17:00)