Cooling-off period/returns
If you are still within your 30-day cooling-off period, you can return your purchase free of charge.
If you choose to return your order, you can easily arrange this via the following link: https://maeofficial.com/return/
If you click on the link, you can enter your order number and email address. A return label will then be sent to your email address, which you can stick on the package. The package is then ready for shipment and can be taken to a drop-off point.
Once we have received the package in good order, it will take 1 to 2 weeks to process, and you will receive the refund to your bank account within two working days.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this reduction in the product's value. Therefore, handle the product with care and ensure it is properly packaged when returning it.
I provided an incorrect delivery address!
Accidentally provided an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.
We carefully do our best to deliver your order as soon as possible. We aim to ship orders placed on working days before 11:00 PM on the same day. However, we are not always able to meet this deadline; sometimes products are out of stock, in which case the delivery of your order may take a little longer. An indication of the delivery time is shown on the product page. Should we be unable to meet this delivery time for any reason, we will of course inform you as soon as possible.
We cover the full cost of shipping within the Netherlands. Delivery is handled by PostNL parcel delivery services. Generally, delivery will take place the next working day between 9:00 and 22:00. Unfortunately, we cannot guarantee the exact time of delivery.
We offer FREE shipping to:
- Netherlands (1-2 business days)
- Belgium (1-2 business days)
- Germany (2-3 business days)
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else occurs that entitles you to claim warranty. Under European law, we are liable for any lack of conformity that comes to light within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.
If you discover, or ought to discover, a defect in the product, you must contact us within a reasonable time. A reasonable time is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will arrange for a free repair or replacement.
Complaints
It is always possible that something does not go entirely as planned. We advise you to first report any complaints to us by emailing info@maeofficial.com.